"How can we innovate effectively and accelerate progress while ensuring we don't lose employees along the way and keep the store running smoothly?" That's a question we're increasingly receiving. Our answer? Service design. By using service design methodologies, we work in a structured manner to develop innovations that cater to the needs of both employees and customers. In an online expert session on Thursday, May 25th, at 4:00 PM, Marlies de Gooijer and Niels van Hamersveld will share insights from our case studies related to health, education, and public services. Would you like to join us?