How CX design saves UNESCO Kinderdijk
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The outstanding contribution made by the people of the Netherlands to the technology of handling water is admirably demonstrated by the installations in the Kinderdijk area.” UNESCO
A must-have app
To learn about the visitor’s behaviour, we gave them a digital experience they cannot resist. It can be used throughout the entire visitor journey, giving us valuable insights, every step of the way.
Personalized travel
Year after year, more and more people find their way to Kinderdijk. From Amsterdam, Rotterdam, Dordrecht, by boat, bus and car. To manage this massive visitor influx we developed a personalised travel planner. Allowing the visitors to choose their preferred transport, whilst alleviating the pressure put on public resources.
Digital access
The app offers the customers a seamless experience, from booking tickets to taking free tours. These smart connections combined with easily accessible analytics allow Kinderdijk to gather crucial insights and enhance visitor satisfaction.
Dashboard monitoring
Every use of the app gives real time insights in visitor behaviour and location, pinpointing where any problems might arise. Based on anonymous data the algorithm uses predictive analytics to react to potential overcrowding. This visitor management system is automated and can be monitored in a dashboard that gives live insight into the data streams.
Result
